Affected Products:
Single-Function: CS331, CS431, C2326, C3224, C3326 and C3426
Multifunction: CX331, CX431, MC3224, MC3326, MC3426, MC3224i, MC3326i, MC3426i and XC2326
Issue Description:
While printing a document with media in a cold or humid environment, it has been observed that solid-colored areas of the image seem to be washed out or has poor toner transfer.
Print Defect Sample
- (A)Poor Toner Transfer
- (B)Washed out Print
It has also been observed that this print quality defect which can appear in the following scenarios:
- Any type of media that has a rough surface.
- The printer has just been Powered On (cold start) and/or operating in a cold environment.
- Continuous heavy printing of narrow sized media with the toner cartridges almost at low level.
Solution:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Print a few pages until the issue is cleared. It is likely that only the first few sheets are affected and causing the issue.Note:Performing this procedure will allow the printer to reach nominal conditions and also warm up.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If the issue persists, load the printer with media from a fresh package.Note:Any type of print media absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Should the issue persist, go to the control panel, navigate to:Settings > Print > Quality > Advanced Imaging > Color AdjustNote: The Color Adjust calibrates the printer to adjust the color variations in the printed output.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Replace the toner cartridge that is likely affected, if the print quality defect still appears.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If the print quality defect is still present, it is suggested to use a smoother and higher quality of media.
Still Need Help?
LEGACY ID: SO8834