Solution
A possible solution is applying dielectric grease (41X5847) to the cartridge and imaging unit contacts.
To do these, follow the steps below on how to apply Dielectric Grease to Toner Cartridge & Imaging Unit .
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Power down and unplug device.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Remove toner cartridge and imaging unit.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Gently wipe/clean ALL toner cartridge and imaging unit contacts with IPA foam swab or a sterile alcohol prep pad.
Click here to see image of the step.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Gently wipe/clean each toner cartridge and imaging unit contact on the printer with IPA foam swab or sterile alcohol prep pad.
See image here for the steps.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Add small amount of dielectric grease to dry swap or long cotton tipped applicator and apply a small layer of grease to ALL clean cartridge and imaging unit contacts.
Click here to see image.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Reinsert supplies, power on device, and resume printing.
If the issue persists, search for more information related to this issue or contact support for further assistance.