Affected Products:![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Single-Function: B2236
Multifunction: MB2236, MB2236i
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Issue Description:
When printing a document in a Cold / Dry environment, toner background issue could occur at the cold start of the printer.
Solution:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Print at least 5-10 pages until the print quality issue has been cleared.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If the print quality issue continues to appear, perform a power-on-reset (POR) by powering the printer off and power it back ON.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Open the printer front door and remove the supplies.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Remove the toner cartridge from the imaging unit to separate the two supplies.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Insert the toner cartridge back to the imaging unit, install back the supplies to the printer and close the front door.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Perform a test print and check if the print quality issue still appears.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Should the issue persist, replace the black toner cartridge.
- Return Program toner cartridge - B221000
- High Yield Return Program toner cartridge - B221H00
- Extra high yield Return Program toner cartridge - B221X00
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Still Need Help?
Have the following available when calling Lexmark Technical Support;
- Printer model(s)
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number
LEGACY ID: SO8757