Overview
The operator panel on the MFP is stuck and does not tilt-up. To correct the issue, follow the suggested steps below:
Troubleshooting
| Steps | Action | Images |
| 1 | Power off the MFP. | No Image |
| 2 | Check on the left-hand side of the display (see red in right-hand image) where the display latch is located. Check for any broken or missing parts on the latch. If the latch is broken or missing, a service call will likely be required to resolve the issue. | |
| 3 | If the latch is not damaged, ensure that the latch is snapped in place. | |
| 4 | Try pressing on the latch and check whether it appears stuck or jammed. | |
| 5 | If the latch is stuck or jammed, a service call will likely be required to resolve the issue. For more information on arranging repair service, contact Lexmark Technical Support. | No Image |
Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE:
When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these,How to Locate the Serial Number, TLI, Config ID, and Machine Type on the Lexmark C734, C736 or X734, X736, X738 Color Laser Printers.Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO6504