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Lexmark X738

Lexmark X738

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296 Scanner Locked error

Issue description

The 296 error code implies that the scanner carrier module is locked in its home position. In this status, the machine can still accept print jobs from the computer but you will not be able to scan or copy using the flatbed or the Auto-Document Feeder (ADF).

Solution

StepAction

1

Confirm that the mechanical lock on the flatbed scanner is in the 'unlocked' position.

Follow the direction of the red arrow to unlock the scanner.

Note:  This mechanical lock is designed to protect the scanner module whenever the printer is moved between locations.

2

If the error remains or if the scanner still does not respond (even without the error), restart the printer to re‑initialize it.

3

Does the error clear? If yes, perform a scan/copy job to verify whether the scanner will respond.

  • If the scanner responds, the issue is resolved. The machine functions as designed.
  • If the error remains or the scanner fails to respond, contact Lexmark Technical Support and seek service for the printer. A loose cable is probably generating the 'Scanner Locked' error.

LEGACY ID: TE315
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