Embedded Solution Log File It documents all the errors or crashes experienced by the eSF apps' user. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open printer's Web interface. To do this: ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Enter the printer's IP Address followed by /se, e.g., http://192.168.1.2/se ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Press Enter.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Select Embedded Solutions. Note: Lexmark recommends to perform Clear Log File first before proceeding to the next step. This will ensure that new log files will be captured to better isolate the problem. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Go to Set Logging Level, select YES for Allow debugging entries in the log?, and hit Submit. This will turn ON Debugging Mode. Reproduce the problem. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Do Steps1 and 2, and then click on Log File. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Copy and Save all the entries.
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Bundle Information It provides a list of all solutions installed on the printer. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open printer's Web interface. To do this: ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Enter the printer's IP Address followed by /se, e.g., http://192.168.1.2/se ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Press Enter.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Select Embedded Solutions. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Select the Bundle Information. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Copy and Save all the entries.
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History Information log It contains the history of printer errors and secondary crash codes, which is helpful for diagnosis. Note: This is just the equivalent of the Event Logs that can be found from the SE web page. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open printer's Web interface. To do this: ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Enter the printer's IP Address followed by /se, e.g., http://192.168.1.2/se ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Press Enter.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Select History Information. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Save the file. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Manual collection method: ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Turn OFF the printer. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Press and hold 2 and 6. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Turn ON the printer. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Release the buttons after ten seconds ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the Config Menu, Select Reports and select Print Log
Note: The instruction above is just an example and might vary from one printer model to the other when accessing Config Menu. |
Exported System Information This file contains comprehensive information on your computer's configuration. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Click the Start menu > Programs > Accessories > System Tools > System Information. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Click File and Save.
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Fax Forward .ucf This contains the configuration on how the specific eSF application is set up. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open printer's Web interface. To do this: ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Enter the printer's IP Address followed by /se, e.g., http://192.168.1.2/se ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Press Enter.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Select Settings > Embedded Solutions. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Select Fax forward eSF, and then click on Configure > Export. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Save the file.
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