Menu Settings Page (MSP) from one or more affected printers
This document contains all the printer settings and running firmware code. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Using the printer Control Panel – On the printer, press Menu > Reports > Menu Settings Page. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Using the Embedded Web Server (EWS) – Access the printer's EWS, go to Reports > Device Settings. Copy and paste the displayed information to a text editor or save as PDF/HTML file.
Note: See HO3647 for more information. |
Network Setup Page
This document contains a summary of network related settings on the printer. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Using the printer Control Panel – On the printer, press Menu > Reports > Network Setup Page. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Using the Embedded Web Server (EWS) – Access the printer's EWS, go to Reports > Device Settings. Copy and paste the displayed information to a text editor or save as PDF/HTML file.
Note: See HO3647 for more information. |
Logs GZIP File(s) from one or more affected printers Note: Reproduce the problem immediately prior to obtaining the logs GZIP file(s) | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open printer's Web interface for the SE page. To do this: ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Enter the printer's IP Address followed by /se,e.g., http://192.168.1.2/se ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Press Enter.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Select Logs Gzip Compressed to download the file. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Save the file; e.g., logs.tar.gz.
Click here for more details on Logs Gzip; for example, supported printers, collection, and special considerations. |
Database used; specify the version Note: For example, Firebird, MS SQL Server
This is useful information when evaluating possible database issues. | If you performed the default installation, this database will default to Firebird. Otherwise, most administrators will know if they have installed and configured the database for Microsoft SQL Server. |
Export Settings UCF or Export Configuration VCC ZIP File
This contains the configuration on how the printer's base settings are set up. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Open the printer's EWS via a web browser (for example, Mozilla Firefox, Google Chrome). ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Enter the printer's IP address(for example, http://192.168.1.2). ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) For printers released after 2015, click the Export Configuration button, select All Settings and save the exported.zip file. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) For printers released prior to 2015, select Settings. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Click on Import/Export, and then click on Export Settings File. Repeat this procedure for Security Setups, Embedded SolutionsSettings, and Shortcuts. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) For detailed instructions, refer to this article.
|
MVE Version and Upgrade History
Used for simulation and analysis. | See application User Interface: After logging in, the lower left-hand corner of the page has the About link. |
Logs folder
This folder contains all MVE server logs. | Capture these log files immediately after reproducing the problem. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Locate the MVE default install directory. The typical path would be C:\Program Files\Lexmark\Markvision Enterprise\Tomcat\Logs ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Add all the log files to a ZIP archive and include this with the submission.
|
MVE Task Log
The application Task Log that captures the failure. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Login to the MVE Web Console. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) In the upper right-hand side, select the Tasks Menu. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Select the Logs menu ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Select the Time Period that encapsulates the failing case (for example, “Last 7 Days”). ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Select Export to CSV. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Save the exported file and include this with the submission.
|
Exported System Information
This file contains comprehensive information about a computer's configuration. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the Start Menu, locate the System Information application. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the File menu, select Export. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Save the information as a Text file and include this with the submission.
|
Screenshots of the problem
Info is used for simulation and analysis. | End-user provided |