Blank or white pages
Note: Before solving the problem, print the quality sample pages to determine the missing color. From the home screen, touch Settings > Troubleshooting > Basic Print Quality Pages.
Action | Yes | No |
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Step 1 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print a document.
Is the printer still printing blank or white pages? | Go to step 2. | The problem is solved. |
Step 2 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Replace the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print a document.
Is the printer still printing blank or white pages? | Contact customer support. | The problem is solved. |