Toner meter cycle (TMC) card service check

Step 1

1. Enter the Diagnostics menu, and then navigate to:

   Printer diagnostics & adjustments > Sensor tests



2. Find the sensor (Toner meter).

Does the sensor status change while toggling the sensor?

Go to step 2.

Go to step 3.

Step 2

Replace the toner cartridge.

Does the problem remain?

Go to step 3.

The problem is solved.

Step 3

Replace the TMC card. See TMC card removal.

Does the problem remain?

Contact the next level of support.

The problem is solved.