Sensor (narrow media) and sensor (fuser buckle) service check

Step 1

Check the sensor (narrow media) and sensor (fuser buckle) for proper connection and damage, and replace if necessary.

Does the problem remain?

Go to step 2.

The problem is solved.

Step 2

1. Enter the Diagnostics menu, and then navigate to:

   Printer diagnostics & adjustments > Sensor tests



2. Find the sensor (Fuser buckle) and sensor (Narrow media).

Does the sensor status change while toggling the sensor?

Go to step 4.

Go to step 3.

Step 3

Check the sensor cables for proper connection and damage, and replace if necessary.

Does the problem remain?

Go to step 4.

The problem is solved.

Step 4

Replace the sensors.

Does the problem remain?

Contact the next level of support.

The problem is solved.