Step 1 Check if the control panel is functioning properly. Is the control panel functioning properly? | Go to step 3. | Go to step 2. |
Step 2 Replace the control panel. Does the problem remain? | Go to step 3. | The problem is solved. |
Step 3 Verify if the mobile device is an Android device that supports NFC and can read passive NFC tags. Does the device support NFC and can it read passive NFC tags? | Go to step 5. | Go to step 4. |
Step 4 Use a mobile device that supports NFC. Does the problem remain? | Go to step 5. | The problem is solved. |
Step 5 Make sure that the latest version of the Lexmark Mobile Printing application is installed on the Android device. Is the latest version of the application installed? | Go to step 7. | Go to step 6. |
Step 6 Install the latest version of the Lexmark Mobile Printing application on the mobile device. Does the problem remain? | Go to step 7. | The problem is solved. |
Step 7 Check if the printer has a wireless ISP installed and if it is functioning properly. Is the wireless ISP installed and functioning properly? | Go to step 9. | Go to step 8. |
Step 8 Install or reinstall the wireless ISP in the printer. Does the problem remain? | Go to step 9. | The problem is solved. |
Step 9 Verify if WiFi Direct is enabled in the printer. Is WiFi Direct enabled? | Go to step 11. | Go to step 10. |
Step 10 Enable WiFi direct in the printer. Does the problem remain? | Go to step 11. | The problem is solved. |
Step 11 Verify that the NFC tap sticker is in the proper place on the control panel. Is the NFC tap sticker properly located on the control panel? | Go to step 13. | Go to step 12. |
Step 12 Using a template, reposition the tap sticker. Note: The sticker should be placed over the NFC antenna on the mobile solutions module. Does the problem remain? | Go to step 13. | The problem is solved. |
Step 13 Check if the mobile solutions module is properly installed on the control panel assembly. Is the mobile solutions module properly installed? | Go to step 15. | Go to step 14. |
Step 14 Reinstall the mobile solutions module on the control panel assembly. Does the problem remain? | Go to step 15. | The problem is solved. |
Step 15 Install a new NFC card. Does the problem remain? | Contact the next level of support. | The problem is solved. |