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Lexmark CX725

Lexmark CX725

Mobile solutions module NFC service check

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Step 1

Check if the control panel is functioning properly.

Is the control panel functioning properly?

Go to step 3.

Go to step 2.

Step 2

Replace the control panel.

Does the problem remain?

Go to step 3.

The problem is solved.

Step 3

Verify if the mobile device is an Android device that supports NFC and can read passive NFC tags.

Does the device support NFC and can it read passive NFC tags?

Go to step 5.

Go to step 4.

Step 4

Use a mobile device that supports NFC.

Does the problem remain?

Go to step 5.

The problem is solved.

Step 5

Make sure that the latest version of the Lexmark Mobile Printing application is installed on the Android device.

Is the latest version of the application installed?

Go to step 7.

Go to step 6.

Step 6

Install the latest version of the Lexmark Mobile Printing application on the mobile device.

Does the problem remain?

Go to step 7.

The problem is solved.

Step 7

Check if the printer has a wireless ISP installed and if it is functioning properly.

Is the wireless ISP installed and functioning properly?

Go to step 9.

Go to step 8.

Step 8

Install or reinstall the wireless ISP in the printer.

Does the problem remain?

Go to step 9.

The problem is solved.

Step 9

Verify if WiFi Direct is enabled in the printer.

Is WiFi Direct enabled?

Go to step 11.

Go to step 10.

Step 10

Enable WiFi direct in the printer.

Does the problem remain?

Go to step 11.

The problem is solved.

Step 11

Verify that the NFC tap sticker is in the proper place on the control panel.

Is the NFC tap sticker properly located on the control panel?

Go to step 13.

Go to step 12.

Step 12

Using a template, reposition the tap sticker.

Note:  The sticker should be placed over the NFC antenna on the mobile solutions module.

Does the problem remain?

Go to step 13.

The problem is solved.

Step 13

Check if the mobile solutions module is properly installed on the control panel assembly.

Is the mobile solutions module properly installed?

Go to step 15.

Go to step 14.

Step 14

Reinstall the mobile solutions module on the control panel assembly.

Does the problem remain?

Go to step 15.

The problem is solved.

Step 15

Install a new NFC card.

Does the problem remain?

Contact the next level of support.

The problem is solved.

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