Step 1  From the home screen, navigate to: Settings > RFID Check the values of the following settings: - Stop on Error
- Mark on Error
- Retry Count
If the values of the settings match any of the following combinations, then modify the settings. | Stop on Error | Mark on Error | Retry Count |
|---|
NO | NO | 0 | NO | NO | N > 0 |
Does the problem remain? | Go to step 2. | The problem is solved. |
Step 2 Check whether the actual behavior matches the intended behavior for the RFID menu settings. See Behavioral issues (without error codes) of printers with RFID Option. Does the behavior match the intended behavior for the RFID menu settings? | Go to step 3. | Go to step 4. |
Step 3 Make sure that the print job stream actually includes RFID content. To check whether the print job includes RFID content: Load plain paper (non-RFID) into the tray. From the home screen, navigate to Settings > RFID, and then make sure that Stop on Error is set to ON and Retry Count is set to 0. Resend the print job. Note: If the job prints without error, then there is no RFID content in the job.
Does the problem remain? | Go to step 4. | The problem is solved. |
Step 4 Check if the media loaded has an RFID tag (A) attached or embedded. - Sample RFID media
Note: This image shows a typical RFID tag. The actual tag varies in size, shape, and appearance, as well as position and orientation on the page.
Is the tray loaded with an RFID media? | Go to step 6. | Go to step 5. |
Step 5 Load the tray with RFID media. Does the problem remain? | Go to step 6. | The problem is solved. |
Step 6 Check if the RFID media is loaded in Tray 3 or Tray 4. Note: Because the RFID Option is installed in the Tray 2 position, RFID media loaded in Tray 1 cannot pass through the Option and cannot be programmed. Thus, load RFID media only into Tray 3 or Tray 4. Is the RFID media loaded in Tray 3 or Tray 4? | Go to step 8. | Go to step 7. |
Step 7 Load the RFID media into Tray 3 or Tray 4. Does the problem remain? | Go to step 8. | The problem is solved. |
Step 8 Check if the printer, driver, or job settings are selecting the tray that holds the RFID media. Do the settings specify Tray 3 or Tray 4? | Go to step 10. | Go to step 9. |
Step 9 Configure the printer, driver, or job settings to specify the tray that holds the RFID media. Does the problem remain? | Go to step 10. | The problem is solved. |
Step 10 Check if the RFID media is rotated to the correct orientation for the user’s application. Note: The orientation of the media loaded in the tray should match the orientation specified by the user's RFID system design. Is the RFID media rotated to the correct orientation? | Go to step 12. | Go to step 11. |
Step 11 Rotate the media to the correct orientation for the user's application. Does the problem remain? | Go to step 12. | The problem is solved. |
Step 12 The RFID media could be damaged or faulty. If necessary, ask the user to read and/or write the tags with a desktop or handheld RFID reader. Are the tags readable? | Contact the next level of support. | Go to step 13. |
Step 13 Replace the RFID media. Does the problem remain? | Contact the next level of support. | The problem is solved. |