Step 1  From the home screen, touch Settings > Device > Preferences. Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray? | Go to step 3. | Go to step 2. |
Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? | Go to step 3. | The problem is solved. |
Step 3 Check the paper path for partially fed or jammed paper. Is the paper path free of partially fed or jammed paper? | Go to step 5. | Go to step 4. |
Step 4 Remove the partially fed or jammed paper. Does the problem remain? | Go to step 5. | The problem is solved. |
Step 5 Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests Find the sensor (Output bin full).
Does the sensor status change while toggling the sensor? | Contact the next level of support. | Go to step 6. |
Step 6 Check the cable on the JDSNS connector on the controller board for proper connection and damage, and replace if necessary. Does the problem remain? | Go to step 7. | The problem is solved. |
Step 7 Check the sensor for damage, and replace if necessary. Perform a print job.
Does the problem remain? | Contact the next level of support. | The problem is solved. |