ENUS24642What you will see
- Faxes are no longer forwarded and start printing after 15+ jobs are pending.
- Faxes are received and displayed with a pending status (OK***) in the Fax Call Log.
- Power cycling the printer does not recover fax forward functionality and received faxes continue to print.
Suggested Fix Contact Lexmark Technical Support for a possible firmware solution.
You will be instructed to:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Set Fax forward to Print only.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Power cycle the device.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Verify all pending jobs from the Fax Job Log are now cleared, and this includes faxes with a status of "OK***".
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Update with the firmware provided by Lexmark Technical Support.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
After update has been completed, change the Fax forward setting back to Forward and Print.
NOTE: A successful fix is observed only after updating firmware and clearing pending faxes from the queue.
Still Need Help? If you require additional assistance, please see Contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: TE34
Audience: Lexmark and Support Partners only
Additional Information
Please contact your next level of support to obtain .P260 firmware.
LEGACY ID: TE34