Affected Products:
Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163
Issue Description:
The Fax Receive setting to forward incoming faxes to e-mail is ignored, and all incoming faxes are printed.
Pending seen on Fax Job Log
Click here to see sample image.
Solution:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Confirm that you are able to send and receive faxes.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Confirm that scan-to-email is working by testing an e-mail shortcut.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If both individual functions are working properly, then check your printer's firmware level. See article Downloading the latest Lexmark printer firmware should you be unfamiliar with this procedure.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If the FW-level is ##.030.086, or below, then contact Lexmark Technical Support
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Update firmware.
Explanation:
A particular SMTP failure relating to fax forwarding was identified and addressed using a special PE-released version of firmware.
Enabling fax forwarding involves navigating to Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls.
Click here to view sample image.
LEGACY ID:SO8210
**LEXMARK PARTNER & TSC AGENT SECTION**
Remote Fix:
For remote fix opportunity, go through the steps in the Customer section if the Customer has not already done so.
Additional Information:
Should the issue persist, please contact the next level of support for further diagnosis.
Escalation Item:473290
Refer to ExtraView Escalation ID 473290 for additional information.