Perform these steps below to fix the issue.
Flex, fan, and align the paper edges before loading paper to the tray.
Load paper sheets properly to the tray. Make sure to set the exact paper size and type in the printer settings to match the paper loaded.
When using letterhead, do either of the following:
One-sided Printing | Two-sided Printing |
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Important! When using envelopes, do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self?stick adhesives.
Make sure the paper is fully inserted to the paper stop of the MPF.
Ensure that the MPF edge guides are adjusted to be snug to the sides of the paper.
If the paper is longer than Letter/A4, make sure the tray extension is extended to support these sheets.
After any jam that results in Door "C" being opened, make sure that the paper is properly loaded (as described in Step 2) after door "C" is closed.