Affected Products:
Single-Function: CS720, CS725, CS727, CS728, C4150, CS820, CS827 and C6160
Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163
Issue Description:
When a customer launches the Remote Operator Panel app, a Disconnected message appears on top and it cannot connect via browser or VNC viewer.
This issue can easily be reproduced by going to EWS > Device > Remote Operator Panel,then click on Launch.
Solution:
Check the printer’s current firmware (FW). Click Downloading the latest Lexmark printer firmware for steps on how to check, download and instal the printer's current FW.
Note: If the firmware is already updated, skip Step 2 and go directly to
Update the printer firmware (FW) to the following versions provided for each printer:
Note:Downloading the latest Lexmark printer firmware for steps on downloading and update the FW.
Should the issue persist, please contact Lexmark technical support for additional diagnosis and troubleshooting.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
- Printer model(s)
- Printer serial number
- Firmware Version
LEGACY ID: SO8046
Escalation Item: 465727
Refer to ExtraView Escalation ID 465727 for additional information.