Overview
The issue happens on a Scan to Email icon set up on the home screen with an Email + Profile action and using the EmailTrack profile in LDD from the printer installed with OCR license, as shown in this image:
When a user goes to the printer's control panel > taps the Email icon > presses the Send As button > selects PDF, and then chooses the PDF options, " Searchable" is not available in the list.
NOTE: Users are able to select Searchable PDF when scanning in standard Scan to Email, or with other built-in scan methods on the printer.
Recommended solution
Update the Advanced Prompting embedded solution to fix the issue. Please contact Lexmark Technical Support for assistance in updating this embedded solution to a newer version.
Contacting Lexmark
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NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models. The support agent may request additional information.
LEGACY ID: SO8357