Affected Products: ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Lexmark Document Distributor (LDD)
Lexmark Print Management (LPM)
Issue Description:
When the user releases print jobs, some pages are missing, or some parts of a page are not printed, and the MFP displays a "LDSS System is Busy" error message.
Additional identifiers:
If the user tries to release multiple print jobs or all print jobs, some jobs are not printed, but the PrintRelease task is completed.
When the user checks the print job:
The job shows up or shows up on reprints.
User gets multiple copies of the print job.
LPM logs the user out.
Solution:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Clear any running jobs stuck in the server.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Restart the server.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
For LDD 5.x (versions earlier than 5.1.3), provide updated print.jar file from LDD 5.1.3 release.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
Name of the application/solution
LEGACY ID: SO8906