What you will see
You press Release Station and the screen goes immediately to a 'Busy, Please wait' message.
Click here for illustration.
Before you proceed
Make sure that you have the following components installed:
- Analyst and Collector(s) on the print server(s)
- Embedded Document Accounting Solutions on the MFP
eDAS can be installed on the MFP using the Lexmark Virtual Solutions Center.
Suggested Remedies
Suggestion 1: Check the Pharos EDI password andserverURL.
To check the password:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Go to the eDAS configuration web page of the MFP. (Configuration/Settings > Embedded Solutions/Device Solutions > eDAS)
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the Pharos EDI password.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Re-enter the password.
NOTE: Default password is pharos.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Click Apply and then Test.
If 'Status' is... | Then... | And... |
Connection to Document Accounting server URL established... | Previous password was incorrect. | Try to press Release Station again. |
Connection to Document Accounting server URL failed... | The password has changed or the Pharos URL is incorrect. | See Pharos URL check below, or contact your Blueprint administrator. |
To check the
:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Confirm that the Pharos URL is correct and contains the correct hostname. Press Apply and Test.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Substitute thePharos Server's IP address for the hostname. Press Apply and Test.
Results and additional actions
If... | Then... | And... |
Connection to Document Accounting server URL established... | The Pharos URL or hostname was entered incorrectly, or the MFP was not able to resolve the hostname of the Pharos server. Setup the DNS server used by the MFP. | Try to press Release Station again. |
Connection to Document Accounting server URL failed... | eDAS is unable to connect to the Pharos server. | Investigate other issues below, such as... - Network issue
- Problem with Pharos server
|
To Check eDAS-to-Pharos Server Communication
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Get to a workstation in the same domain as the Pharos server.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Open a Web browser and enter the Pharos URL into the address bar.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Press enter, and you should see something similar to this screen shot:
Lastly, If you cannot get to this screen, check for a network communication issue or a problem with the Pharos server.
Suggestion 2: Check to see that the MFP’s terminal is created in Blueprint Administrator on the Analyst.
To do this:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Open the Blueprint Administrator on the Analyst.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Go to Device Management > Terminals.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check whether the Terminal for the MFP in use is well created. It should appear in the list of Terminals.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If not, create the Terminal for the affiliated MFP.
Still Need Help?
If you require additional assistance, please see Contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO6921