Lexmark Cloud Services
The Cloud Fleet Management (CFM) Local Agent is not able to obtain the serial number from some locally connected printer. This results in data from the USB connected printers to not report correctly.
Select the All Organizations view.
Use the Agent Type filter option on the left side of the page.
These filters the printer list to those connected by a Local Agent.
Click on the organization name of a printer.
This will open to the organization’s printer list.
Click on the Agents tab, then click on the Local Agents tab.
Select all the communicating Local Agents that are below version 2.2.2.0.
Click the Update button.
Note: Repeat these steps for each child organization that has a Local Agent.
Learn how to use Local Agent to refresh printer information and request log collection.
Identify the issues why a printer is not enrolled.