Step 1 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if you are printing on paper that is supported by the tray. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Did the job print from the correct tray or on the correct paper? | The problem is solved. | Go to step 2. |
Step 2 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Did the job print from the correct tray or on the correct paper? | The problem is solved. | Go to step 3. |
Step 3 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Did the job print from the correct tray or on the correct paper? | The problem is solved. | Go to step 4. |
Step 4 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if the trays are not linked. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Resend the print job.
Did the job print from the correct tray or on the correct paper? | The problem is solved. | Contact customer support. |