Issue descriptionAll pages printed are completely black. No white border exists around the edge of the page.
Recommended troubleshooting![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check for any obstruction in the paper path and clear the obstruction if one exists.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Remove the print cartridge, then lower the door halfway to verify the charge roll assembly is properly installed.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Reinstall the print cartridge and make sure that it is seated properly.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If defect persists, contact Lexmark Technical Support to set up service for the printer.
Contacting LexmarkPlease contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO6643