Affected Products:
Single-Function: CS720, CS725, CS727, CS728, C4150, CS820, CS827 and C6160
Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163
Issue Description:
When printing a document from the Google Drive app on 2016 Lexmark products, the control panel freezes.
Solution:
To resolve this issue, the firmware must be updated; the update is based on the latest printer version.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the printer’s current firmware (FW). Click Downloading the latest Lexmark printer firmware for steps on how to check the printer's current FW.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Update the printer firmware (FW) to the following versions provided for each printer:
LEGACY ID: SO8193
Escalation Item: 479768
Refer to ExtraView Escalation ID 479768 for additional information.