Skip to Content Information Center
Lexmark CX421

Lexmark Cloud Connector: Unable to Scan to Connect or Scan to Microsoft One Drive when Using Cloud Connector Apps.

Affected Products:

Multifunction: CX421, CX331, CX431, CX522, CX622, CX727, CX725, CX820, CX825, CX827, CX920, CX921, CX922, CX923, CX924, CX927, MX321, MX421, MX521, MX522, MX622, MX721, MX722, MX725, MX822, MX826, MC3224, MC3326, MC3426, MC3224i, MC3326i, MC3426i

Issue Description:

  • The end user is unable to connect or scan to Microsoft One Drive using cloud connector application.

  • Unable to complete the registration process, printer generate an error “device certificate is invalid, please check date and time”.

  • This issue happens after entering the QR code generated by the device into

    https://lexmark.cloud-connect.co/#

Solution:

Printers that use the eSF cloud connector will prompt the next user to update at the control panel of the printer. That user presses a button on the control panel to accept the update. No admin action is required.

If issue device certificate issue still exists, please follow the following steps below.

  • For native cloud connector:

    1. Go to the printer's EWS (embedded web server) page

      http://<printer

      ip address>/

      .

    2. Select Settings > Device > Restore Factory Defaults > check the box for restore printer settings and click Start.

    3. Delete the Microsoft One Drive profile.

    4. Restart the printer.

  • For esf cloud connector:

    1. Please refer to the Still Need Help? section for contacting Lexmark TSC to get a copy of the esf cloud connector app version: v1.4.8 that contains the updated cert from

      MS.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

LEGACY ID: SO8988

Pomohol vám tento článok?
Top