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Lexmark CX421

Blank space shown on printer Home Screen when hidden application added using Home Screen Customize

Issue Description:

If the Home Screen Customize feature in the Home Screen section of the Printer Details page in the CFM portal is used to add hidden eSF applications, blank spaces will be shown on the printer’s home screen. Also, when using the Home Screen View home screen feature, “-BLANK SPACE-” will be shown in the location of the hidden eSF applications.


If you are experiencing a similar issue, but your printer model does not appear on this list, please check xref_SO9043_xref.


Call Lexmark Technical Support and have the following available;

  • Printer model(s)

  • Printer serial number

  • Software / Solution

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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