What you will see
Color and double-sided (duplex) print jobs exit the printer monochrome and single-sided (simplex).
Fix
Download and install this driver, which contains the latest Post Script Description files for this printer.
NOTE:It will be important to completely uninstall the previous version of the driver before installing this version.
Explanation
Print file is not receiving appropriate .pjl commands for color and duplex.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate
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NOTE: When calling for support, you will need to provide your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO4094