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Lexmark MX725

Lexmark MX725

241.84x Paper Jam

Issue description

The printer posts a 241.8A, 241.84B, or any 241.84x paper jam. This happens on a brand new printer (out-of-the-box) or when Tray 1 is empty with a paper out flag has been bent.


  1. Remove the duplex/multipurpose feeder (MPF) tray from the printer.

    • Open the front door.
    • Press the blue handle and then pull the tray out.
  2. Check and remove any jammed paper.

  3. Visually check the bottom of the duplex/multipurpose feeder (MPF) tray to see whether there is a pass ‑ through roller.

    • If there is no pass-through roller, the tray needs to be replaced. Check on the Paper Feeder Motor for the status of the flag - if bent, replace the Paper Feed Motor.


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