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Lexmark CX331

Lexmark CX/CSx31 , MC/C3xxx and XC/C2326: Part of the Image Is Transferred Down the Page

Affected Products:

Single-Function: CS331, CS431, C2326, C3224, C3326 and C3426

Multifunction: CX331, CX431, MC3224, MC3326, MC3426, MC3224i, MC3326i, MC3426i and XC2326

Issue Description:

When printing a document, the end user has noticed that part of the image is transferred down the page.

In a cool and dry environment, the print quality defect could also appear as poor fuse grade.

Print Defect Sample

Solution:

  1. From the control panel, navigate to:Settings > Paper > Media Configuration > Media Types

    1. Make sure that the printer settings for Type, Weight, and Texture match the paper being loaded.

    2. Reprint the job to check if print defect has improved.

  1. If the print defect still appears, allow the printer to reset and cool down before reprinting the job.
    Note:
    Increase the time between printing jobs for a large amount of output

  1. If the printer settings match the paper being loaded and the print defect still appears, navigate to:Settings > Paper > Media Configuration > Media Type

    1. Change paper setting to Type = Plain, Weight = Light, Texture = Smooth. This sets the fuser to a lower temperature.

    2. Reprint the job to check if print defect has improved.

  1. Allow the printer to reset and cool down.

  1. If the print defect still appears, navigate to:Settings > Paper > Media Configuration > Media Type

    1. Change paper setting to Type = Plain, Weight = Normal, Texture = Rough. This sets the fuser to a higher temperature.

    2. Reprint the job to check if print defect has improved.

  1. If the print defect still appears, go to the control panel, navigate to:Settings > Print > Quality > Advanced Imaging > Color Adjust

    1. Run the Color Adjust operation and wait for it to complete.

    2. Reprint the job to check if print defect has improved.

  2. If the print defect still appears, contact Lexmark Technical Support for additional troubleshooting.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • xref_Model_Information_xref
  • xref_Serial_Number_Label_xref

LEGACY ID: SO8830

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