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Lexmark M5255

Lexmark M5255

New cartridge requires an authentication PIN

Issue description

When a user inserts a new cartridge, an intervention required (IR) alert shows on screen prompting the user to authenticate the cartridge.

Solution

  1. Scan the QR code on the printer control panel using a mobile device.

  2. Obtain the product identification number (PIN) shown on the mobile screen to authenticate the cartridge. An example of a cartridge authentication PIN.

  3. On the printer control panel, touch “Next”.

  4. Enter the PIN and touch “Done”.

LEGACY ID: SO9058

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