Fixing a 121.xxA service fuser error

Issue description

The printer posts a Service Fuser 121.xxA error message. The error may be due to a poor voltage line (power strip or overloaded circuit).

The most common error codes that may appear on the printer display are:

Solution

1. Make sure the printer is plugged directly into a wall outlet.



2. Turn the printer Off and turn it back On after a few seconds.

   Notes:

   • The steps that are provided must be performed even if the printer has worked on the same power outlet in the past.
   • Power strips and uninterrupted power supplies can cause a low amperage condition to occur within in the printer, which in turn may trigger a false fuser error.

If the issue persists, search for more information related to this issue or contact support for further assistance.