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Lexmark C2325

Lexmark C2325

White line print quality defect

Issue description

A line of positive static charge on the surface of the belt or hot roll causes the issue. The Line of charge is deposited as the trailing edge of a sheet leaves the nip.

As the positively charged line nears a toned area on the following sheet, the negatively charged toner is attracted to the belt, disturbing the toner and leaving a line of missing or poorly fused toner in the image.

The print defect is likely to appear on:

  • Brown fuser belts only and not on orange belts.
  • Low humidity environment (Greater risk below 20% relative humidity environment, but can be seen up to 60%)
  • Rough and/or Cotton paper, but can occur with some plain papers as well
  • Halftone printing

Click each link below to see sample printouts:


  1. Reprint the image. The issue very rarely occurs repeatedly.

  2. Should the defect occurs repeatedly, try a fresh ream of paper or switch paper manufacturer (if possible).

If the issue persists, search for more information related to this issue or contact support for further assistance.


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