Skip to Content Information Center
Lexmark C2240

Lexmark C2240

Virtual Configuration Center primary escalation requirements

Requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

If a device is involved, gather these requirements for all VCC-related issues.

    Requirement and relevanceHow to obtain

    Menu Settings Page

    This document contains all the printer settings and running firmware code.

    On the printer, press Menu > Reports > Menu Settings Page

    Network Setup Page

    This document contains the device’s network settings.

    On the printer, press Menu > Reports > Network Setup Page.

    History Information Log

    Note:  This applies to all Network-connected MFPs.

    This document contains the machine's History Information.

    1. Open printer's Web interface.

      To do this:

      1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.

      2. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se

      3. Press Enter.

    2. Select History Information.

    3. Save the file.

    Embedded Solutions Log File

    It documents all the errors or crashes experienced by the eSF apps' user.

    1. Open printer's Web interface.

      To do this:

      1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.

      2. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se

      3. Press Enter.

    2. Select Embedded Solutions.

      Note:  Lexmark recommends to perform Clear Log File first before proceeding to the next step. This will ensure that new log files will be captured to better isolate the problem.

    3. Go to Set Logging Level, select YES for Allow debugging entries in the log?, and hit Submit. This will turn ON Debugging Mode. Reproduce the problem.

    4. Do Steps 1 and 2, and then click on Log File.

    5. Copy and Save all the entries.

    Bundle Information

    This provides a list of all solutions installed on the printer.

    1. Open printer's Web interface.

      To do this:

      1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.

      2. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se

      3. Press Enter.

    2. Select Embedded Solutions.

    3. Select the Bundle Information.

    4. Copy and Save all the entries.

    ‘Bundle.zip’ Configuration File

    Info is used for simulation and analysis.

    Refer to the Exporting or importing the Virtual Configuration Center (VCC) 'Bundle.ZIP' configuration file for more information.

LEGACY ID: FA989

Was this article helpful?
Top