32.65B Replace unsupported imaging unit

Issue description

A “32.65B Replace Unsupported Imaging Unit” error appears on the printer display when installing an after-market Imaging Unit for the first time.

• 32.65 ‑ Unsupported Imaging Unit
• B ‑ Failed capacity class/model compatibility check

Solution

Update the printer’s firmware by navigating to the product’s page and select > Firmware > Checking, downloading, and updating printer firmware and select the correct article for instructions.