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Lexmark Fleet Manager (LFM) log in the Lexmark Fleet Tracker 2 (LFT 2) shows error

Audience: 'Lexmark Internal' only

What you will see

When checking LFM logs from LFT, it shows an AccessDeniedException error. See the error in this sample log file:

[2016-01-22 11:59:59.766] ERROR groovy.grails.web.errors.GrailsExceptionResolver AccessDeniedException occurred when processing request: [PUT] / Access is denied. Stacktrace follows:org.springframework.security.access.AccessDeniedException: Access is denied

at com.lexmark.lfm.services.LftDataService.deleteDevices(LftDataService.groovy:2342)

at com.lexmark.lfm.services.LftDataService.processDeleteData(LftDataService.groovy:479)

at com.lexmark.lfm.services.LftDataService.processUpdateData(LftDataService.groovy:234)

at com.lexmark.lfm.controllers.LftDataController$_closure2.doCall(LftDataController.groovy:50)

NOTE:

Behavior

The issue does not give any error on the printer control panel, but rather you will notice that the LFT web interface would not open and will sometimes display a white screen.

Solution

Perform the following recommended troubleshooting steps:

  1. Run the command prompt as administrator.

  2. Type the following commands on the command prompt window:

    sqlplus system/manager366

    If it shows the error that the password has expired and prompts you to change the password, use the same default password "manager366".

    Sample command:

    C:\> sqlplus system/manager366

    Changing password for system

    Old password: manager366

    New password: manager366

    Retype new password: manager366

    Password changed

    SQL> exit

    sqlplus PrinterRx/Manager

    If it shows the error that the password has expired and prompts you to change password, use the same default password "Manager”.

    Sample command:

    C:\> sqlplus PrinterRx/Manager

    Changing password for PRINTERRX

    Old password: Manager

    New password: Manager

    Retype new password: Manager

    Password changed

    SQL> exit

  3. Should issue persist, please contact your next level of support.

LEGACY ID: SO7932
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