Audience: 'Lexmark Internal' only
Overview
The customers experience an issue when logging-in through Lexmark Document Distributor (LDD); the issue occurs since the user's authentication information is not available and the username is not populated in the Lexmark Management Console (LMC) jobs table as shown in the images below. Launching the profile posts an "LDSS system is busy, please try again later” error message.
If the security setting of the Device Group is set to "Disabled", the LDD solution profiles work but the scan solution still has some issues.
Secure Server Communication is set to “Enabled for Session” or “Enabled for Credentials”; however Solution profiles are blank and Error “LDSS system is busy, please try again later” appears.
Secure Server Communication is set to “Disable”, Solution profile is available.
Affected products
This issue is known to have occurred on LDD version 4.9.0.x, LDD version 4.9.1.x and LDD version 4.9.2.x.
Solution
Place the application server to Offline.
Note: This will cause the server to stop any LDD-based transactions that are currently processing.
Click on Start > Run and type "services.msc". Then click OK.
Note: Alternatively, you may press the Win key + R on your keyboard to open the Run box.
On the Services Window, look for the Lexmark Solutions Application Server service, right-click and select Stop.
Access this file; \Solutions\tomcat\conf\server.xml file, edit this file and add SSLv2Hello .
In services.msc, right-click on Lexmark Solutions Application Server service, select Restart and place the application server back Online and test.
Additional information
Escalation Item #450437
LEGACY ID: SO7991