Overview
When users log/badge in on the LPM enabled printer and tap on the E-mail icon on the printer screen, the “From” field is not prepopulated with the users’ e-mail address.
Solution
Advanced E-mail Settings app should not be installed when LPM is installed on the printer. The app is not compatible with LPM.
Explanation
LPM and Advanced E-mail Settings both attempt to override the E-mail feature on the printer, resulting in conflict between the two.
For further installation and configuration instructions, please refer to the Lexmark Advanced E-mail Settings Administrator's Guide.
Contacting Lexmark
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NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue; e.g., name and version of solution, problem description, and affected printer models.The support agent may request additional information.
LEGACY ID: SO8306