Problem description
LPM 2.6 includes an interface to configure Lightweight Directory Access Protocol (LDAP) logins for the user portal. This is accessible through the LPM console under Settings > Configuration Access > LDAP. The administrator can configure and test the configuration from this page and once saved, it can be used to authenticate the users in the LPM user portal.
These settings are lost if at some point the Lexmark Solutions Application Server (LSAS) service, or the LDD/LPM workgroup server machine, is restarted.
Resolution
This is currently functioning as designed. The LDAP settings for the user portal needs to be configured in the file idm-config-production.properties found in the \Lexmark\Solutions\apps\idm\WEB-INF\classes folder in the application server or workgroup installation.
The current interface for configuring LDAP in the LPM console will be supported in the future release.
Contacting Lexmark
If you need additional assistance, please go to the Lexmark support site, type your printer mode; and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Name and version of the solution
- Affected printer model/s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8474