What You Will See (2011)
An "Application error has occurred" message displays when attempting to execute a Scan to Network 3.3.x profile out to a Microsoft Windows 7 client.
| Operating System | Affected MFPs | Scan to Network (SNF) Version |
| Microsoft Windows 7 clients with SMB activated and a successfully shared folder with full Read and Write permissions | | |
Suggested Remedy
Attempt to uninstall Windows Live components on the machine hosting the share and verify that this fixes the problem.
Explanation
Connections necessary for Simple Message Block (SMB) to work with SNF are being disrupted by Window Live components such as Live Sign-In assistant, live mail, and other applications.
Still Need Help?
Contact Lexmark Technical Support for further assistance.
NOTE:If calling in for phone-support, please be near the workstation(s) in question and the printer for technician-directed diagnosis.
LEGACY ID: TE393