When sending or receiving Fax, the fax cover page printed from the printer has a missing logo and recipient information (to:).
Fax Cover Page Samples
Fax cover page without issue
Fax cover page with missing information
Power off the printer and power it back on. Then try sending or retrieving the fax.
If the issue remains, contact Lexmark Technical support to obtain the firmware fix for the issue.
The Lexmark representative might ask for the printer's current firmware level. Please refer to xref_HO550_xref for the steps. Once you obtain the file, you may proceed and update the firmware by following the steps from xref_HO550_xref.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer serial number
Software or application used
LEGACY ID: SO8868