Lexmark MS/MX32x_42x_52x_62x | 938.04A Service Engine Electronics Error

Single-Function: B2338, B2442, B2546, B2650, M1242, M1246, M3250, MS32x, MS42x, MS52x, MS62x

Multifunction: MB2338, MB2442, MB2546, MB2650, MX32x, MX42x, MX52x, MX62x, XM1242, XM1246, XM3250

A 938.04A Service Engine Electronics Error appears on the printer display.

1. Power off the printer, wait for a few minutes and power it back on.



2. Remove the toner cartridge and replace it with a known good cartridge. Observe if the error remains.



3. Remove all the supplies (toner cartridge and imaging unit) from the printer.



4. Power off the printer, wait for a few minutes and power it back on.



5. Observe whether the printer posts a 31.xx and not 938.04A error after removing the supplies.

   • Should the printer posts 31.xx, reinstall back the supplies one at a time (imaging unit first then toner cartridge) until the 938.04A error re-appears.

   • Replace the defective supply once it is narrowed down.

Have the following available when calling Lexmark Technical Support;

• Printer model(s)

• Printer serial number

• Toner/imaging unit/waste toner bottle part number and serial number

• Capture the Logs Gzip Compression file. Refer to

  xref_FA958_xref

  for the steps.

LEGACY ID: SO8891