A "poor fuse grade" print quality defect occurs when the following paper settings are used to resolve a paper jam issue:
A sample image is shown below. The issue is more prevalent when the printer is within a cold and ambient environment.
To resolve this issue, ensure that the appropriate paper settings for each tray are set to comply with the media being used.
Tap Settings on the control panel, then go to Paper > Tray Configuration.
Select the appropriate paper type currently loaded on the tray and tap Save.
Should the issue persist, tap Settings > Paper > Media Configuration > Media Types.
Adjust the media texture setting to Rough and the paper bail setting to Heavy. This setting also slightly increases the fusing temperature.
For example, Plain- Texture (Rough) and Weight (Heavy)
Click Submit and perform a test print.
If the issue persists, search for more information related to this issue or contact support for further assistance.
LEGACY ID: SO8529