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Lexmark MS421

Lexmark MS421

Light Vertical Bands on the Left Side or Both Sides of the Page

Affected products

Click

Properties

in the title section above.

What you will see

Light vertical bands about 3/4 to 1 inch thick are seen on the printouts. The printed images appear to be lighter on the left side or both sides of the page. The defect is visible especially on gray scales that are printed across the page.

Solution

StepActionYesNo

1

Load a fresh ream of paper.

Did this resolve the issue?

Issue resolved. See Step 2.
2

Change the paper settings to:

  • Paper type = Plain
    • Access the printer's Settingsfrom the printer home screen.
    • Navigate through Paper > Media Configuration > Media Types.
    • Touch the paper type loaded in the tray e.g., Plain,
  • Paper texture = Smooth
    • Touch the drop-down arrow for paper Texture, then select Smooth.
  • Paper weight = Light
    • Touch the drop-down arrow for paper Weight, then select Light.

Did this resolve the issue?

Issue resolved. See Step 3.
3

Replace the printer's Imaging Unit (IU)

Did this resolve the issue?

Issue resolved.Please contact Lexmark Technical Support.

Contacting Lexmark

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8565

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