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Lexmark CX923

Lexmark CX923

Lexmark CS92x & CX92x ? Toner Leak at Edge of the Tray

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Issue description

Toner spill is usually seen at the edge of the tray, as shown in the image below.

Recommended solution

Perform the step below to fix the issue:


The cause of this issue is caused by a missing or defective foam (A). The toner spill usually comes from the waste toner bottle every time it is removed.

The foam serves as a filter to prevent the toner from falling into the tray.

Check the condition of the foam located behind the waste toner bottle (WTB) and make sure it is intact.

Make sure to vacuum the front of the tray to remove the toner spill.

Is the foam intact and did this resolve the issue?

Issue resolvedSee Contacting Lexmark.

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Contacting Lexmark

If you need additional assistance, please go to the Lexmark Support site, type in your printer's model and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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