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Scan to OCR

Scan to OCR

Scan to OCR: Garbage Printing Occurs when Perfroming a Scan with OCR Using a CSV File Type

Affected Products:

Multifunction:

  • Color: CX331, CX421, CX431, CX522, CX622, CX625, CX725, CX727, CX820, CX825, CX827, CX860, CX920, CX921, CX922, CX923, CX924, CX927, MC2325, MC2425, MC2535, MC2640, MC3326, MC3224, XC2130, XC2132, XC2235, XC2326, XC2240, XC4140, XC4240, XC4150, XC6152, XC8155, XC8160, XC9225, XC9235, XC9245, XC9255, XC9265,

  • Monochrome: MX321, MX331, MX421, MX431, MX521, MX522, MX622, MX721, MX722, MX725, MX822, MX826, MB2236, MB2338, MB2442, MB2546,

    MB2650, MB2770, MB3442, MC3426, XM1135, XM1145, XM1242, XM1246, XM3150, XM3250, XM5163, XM5170, XM5263, XM5270, XM5365, XM5370, XM7155, XM7163, XM7170, XM7263, XM7270, XM7355, XM7370, XM9165, XM9155, XM9145, XM1140, XM1342

Software Solution: Email (Native client), Scan to Network, Scan to OCR, Scan to SharePoint, Scan Center, Shortcut Center, Cloud Connector

Issue Description:

When performing a scan with OCR ( optical character recognition) using a CSV ( comma-separated values) file type, the output file produces garbage or gibberish content.

Solution:

This issue usually occurs when Auto-Rotate is OFF.

To resolve this issue, make sure to set Auto-Rotate option to ON.

Still Need Help?

Have the following available when calling

Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Software solution

LEGACY ID: SO8922

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