Scan to SharePoint
Before proceeding, make sure to fill out the Main escalation information requirement and gather the DLE primary escalation requirements.
Gather the additional requirements specific to PrintCryption issues.
Version of PrintCryption software (port monitor)
The information is used for simulation and analysis.
Provide Detailed Description of Symptom or Failure
LEGACY ID: FA875
This article serves as a guide for gathering necessary information before opening an escalation item for AirPrint issues.
This article serves as a guide to gathering necessary information before opening an escalation item for fax issues.