What you will see
When you are logged in as a guest, and you attempt to change the printer’s language settings (setting it to any language (B)) by clicking the “Change Language” icon (A) on the printer’s Home Screen, you notice the printer won’t save and take the changes. It still utilizes its currently used language.
Click here to see sample image.
NOTE: This method works fine for all user accounts except for the Guest account.
Solution
Ensure that the "Change Language from Home Screen” permission is enabled for the Guest account. Should this issue persist, updating the printer firmware will fix it. Please contact Lexmark Technical Support to acquire the latest firmware.
NOTE: The Lexmark representative might ask for the printer's current firmware level. Please refer to Downloading the latest Lexmark printer firmware for the steps. Once you obtain the file, you may proceed and update the firmware..
Get in Touch with Lexmark! for contact information. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue; e.g., name and version of solution, problem description, and affected printer models.
The support agent may request additional information.
LEGACY ID:SO8123
NOTE: This escalation item number is provided for investigative purposes. To view this item, you will need at least Escalation Reader access to ExtraView.