When you send an e-mail through the Customer Support app, the recipient successfully receives the content. However, an error page is printed stating that the e-mail was not sent.
Before you begin
Identify the printer's existing Customer Support app version. To do so, open the printer's Embedded Web Server (EWS), click Settings or Configuration, and then do one of the following:
- Click Apps > Apps Management.
- Click Device Solutions > Solutions (eSF).
- Click Embedded Solutions.
NOTE: Go to to view steps to access printer's EWS.
To correct this issue, update the Customer Support App to version 18.104.22.168. Please refer to the Contacting Lexmark section for obtaining this version.
If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:
- Printer model
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8418