Restart the device and check whether the error re-appears. If the error clears, proceed with Step 3 to update the printer firmware with the latest level. Otherwise, continue with the next step.
If the error did not clear, first set the printer to Invalid Engine Code status. To do this:
Power off the printer.
Press and hold the buttons: 3 + 4 + 6 (E + N + G).
Power on the printer and release the buttons after ten seconds.
Once restarted, the printer must post 'Invalid Engine Code'.
Download the latest firmware for your printer. To do so, follow the steps outlined in this article.
After downloading the firmware, proceed with any of the methods below to perform the update.
|Firmware Flash Methods||Information|
|Embedded Web Server (EWS) Recommended||Open a browser and enter the IP address of the printer. Select Settings >Update Firmware.|
|USB utility||Click here for the detailed steps.|
|USB thumb drive||Click here for the detailed steps.|
|FTP||Click here for the detailed steps.|
Note: Updating the firmware resolves this type of error code. If you have the latest code installed and the error persists, or you are having difficulties updating the printer's firmware, contact Lexmark Technical Support.