Overview
This article provides a list of the latest fixed issues for the Remote Copy app and its corresponding PE release fix information.
NOTE:Product Engineering (PE) version comprises intermediate releases that are created for the purpose of addressing specific issues.
Before you begin
- The Remote Copy app PE release addresses ONLY the issues specified in this article.
- The Remote Copy app PE release cited in this article are considered beta versions of the app.
- Identify the printer's existing Remote Copy app version. To do so, open the printer's Embedded Web Server (EWS), click Settings or Configuration, and then do one of the following:
- Click Apps > Apps Management.
- Click Device Solutions > Solutions (eSF).
- Click Embedded Solutions.
NOTE: See to view steps to access printer's EWS.
Supported printer models
| 2006 | 2008 | 2010 | 2012 |
X64x X772 X782 X85x X940 | X46x X65x X73x X86x | 6500 X548 X74x X792 X925 X95x | CX410 CX510 MX410 MX51x MX61x MX6500 MX71x MX81x MX91x |
Remote Copy app PE releases
| Issue Description | App version | Fix information | |
| Not all copied pages are printed on the remote printer when using Remote Copy 2.2.10.4. | 2.2.10.8 or higher | While remote copy is still sending the bytes of the last page to the printer, it is cut off when returning to the main user interface of the app, thus causing the missing page. | Contact Lexmark Technical Support. |
Color print quality is pale compared to the original document.
Note: This affects 2008, 2010, and 2012 models only.
| 2.2.10.4 or higher | Density was removed to address quality issue. | Contact Lexmark Technical Support. |
When copying multiple pages, the printer only prints the first few pages and then stops with a "Cannot communicate with the printer. Please contact your system administrator." error on the printer control panel.
Note: This happens when copying four or more pages on any 2008 printer models.
| 2.2.10.2 or higher | Fixed longer closing transfer sessions on port 9100, which causes a time out and failure to resend the complete file. | Contact Lexmark Technical Support. |
Contacting Lexmark
If you need additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.The support agent may request additional information.
LEGACY ID: TE729